Complaints Policy

Ashton KCJ is committed to achieving a high level of service to all clients across the firm, and we take any complaints made against the firm seriously.  If you are unhappy about any aspect of the service provided or you have any other concerns regarding your matter, we prefer that you discuss it with the lawyer acting on your behalf. However, if you feel unable to do so for any reason, you should contact your lawyer's supervisor or Tom Cook, who is the Partner responsible for the firm's client care arrangements. His address details are:

Tom Cook,
Fairstead House,
7 Bury Road,
Thetford,
Norfolk
IP24 3PL.

If we are unable to resolve matters with you satisfactorily within a period of eight weeks from receiving your complaint, you may be entitled to refer your complaint to the Legal Ombudsman whose contact details are as follows:

Legal Ombudsman,
PO Box 6806,
Wolverhampton,
WV1 9WJ.

Tel: 0300 555 0333
enquiries@legalombudsman.org.uk

Any complaint to the Ombudsman must ordinarily be made within six months of our last substantive response to you concerning your complaint, or normally within a year from the occurrence of the act/omission which gave rise to your dissatisfaction, or from when you could reasonably have known it had occurred.

A copy of our complaints handling procedure is available on request.